Frequently Asked Questions / Anveo Mobile App / Anveo Health Check Failed on Anveo Server Version

Anveo Health Check Failed on Anveo Server Version

Updated November 16, 2018

Symptoms

Anveo’s Health Check shows an error message on Anveo Server version check.

Failed: Required version of Anveo Server is … Detected version is … .
Failed: Unable to connect to the remote server.
Failed: The remote server returned an error: (404) Not Found.
Failed: Anveo Server Version … Failed: The URI prefix is not recognized.

Causes

All Anveo Client Suite components must fit together. In this case, Objects in Microsoft Dynamics and Anveo Server are not a valid pair.
Anveo Server URL or port is wrong
Anveo Server is not installed yet.
Anveo Server is not started.

Solutions

Consult your installation files and “Update Process & Changelog” documentation for correct versions. Either update Microsoft Dynamics objects or Anveo Server.
Check your Anveo Server URL and Port.
http:// is missing: http://servername is correct format.
If Anveo Server is not installed yet, run the installation.
Start Anveo Server if not started yet.
Check your Windows Firewall settings. Open all ports used for your Anveo Server.

Note: This article is for Anveo Client Suite 6 and newer.