Frequently Asked Questions / Anveo Mobile App / Health Check Failed on WebServiceHelper.dll Version

Health Check Failed on WebServiceHelper.dll Version


Anveo’s Health Check fails on WebServiceHelper.dll Test showing an error message like:

WebServiceHelper.dll Version… Failed: Required version of WebServiceHelper.dll is … Detected version is …


  1. WebServiceHelper.dll is not installed yet.

  2. All Anveo Client Suite components must fit together. In this case, Objects in Microsoft Dynamics and WebServiceHelper.dll is not a valid pair.

  3. The WebServiceHelper.dll is blocked by Windows.


Copy the correct version of “WebServiceHelper.dll” in your Add-ins folder of your Microsoft Dynamics installation. Restart Microsoft Dynamics web services afterwards and re-run your test.

3. only: Make sure, the dll-file is not blocked by Windows. Open file properties and press “UNBLOCK”, if visible.

Note: This article is for Anveo Client Suite 6 and newer.