Emergency Data Export

What is an Emergency Export?

If a user runs into synchronization problems, Anveo Mobile App provides an alternative way to send data from the mobile device to Dynamics via e-mail. Please select menu option “Emergency Data Export” in the main menu of Anveo Mobile App on your mobile device. Anveo Mobile App creates an encrypted file that you can send to your responsible person for Dynamics.

When creating an emergency export you have the option to specify an email to send the emergency export to or to upload it to the Anveo Server.

Import Data

To import data select your corresponding Anveo User Device in Dynamics and import the file. If the Anveo Server is hosted by Anveo please contact our support in order to upload the emergency export.

The file is encrypted with user-specific information that requires the corresponding Anveo User Device entry in Dynamics. Do not delete this entry in Dynamics, otherwise, you will not be able to decrypt and import the file any more.

This data export should be used for synchronization problems only, or if the user cannot synchronize very important data because of public wi-fi firewall rules / limitations. You can only transfer data from the mobile device to Dynamics. An update of the mobile device is not possible this way.

The emergency export is in a .zip format. However please do not unzip this file. In order to be able to import the emergency export please rename it into a .mime.

The import merely transfers the data from the Anveo Mobile App to Microsoft Dynamics. Only new data is read in. Data that has already been received or processed is not read in again.

In order to be able to import emergency export data the affected device needs to have at least one entry in the ACF Anveo User Device table with the corresponding AnveoUserDeviceID. The affected device also requires a LastProcessedEntryNo of at least 1.

Import Data in an A/B installation

Emergency export files are encrypted and currently cannot be imported with A/B installations. To decrypt the file, you can use the tool AnveoUnpackEmergencyExport.exe. Simply start the tool, drag the file into the window, provide the Anveo user and Anveo user device ID, and you’re done. The file will be generated in the same folder.

Processing Data

Import and processing of data are two separate steps. After importing the file, open list Receiving Tasks from your Anveo User Devices in Dynamics. Mark all entries with status Data received and process them. Already processed entries cannot be processed again. This ensures data consistency if you import files twice or if you continue synchronization afterwards.

Continue after an Emergency Export

After an emergency export and manual processing has been performed, it is recommended to reinitialize the device. For this the user should reload the data in the main menu or in the start menu. All data is transferred cleanly and newly to the device.

Note: A retransmission may take a longer time and require a larger volume of data. Therefore, this procedure must be coordinated with the system administrator.