Anveo Reference Report: Noesse digitizes its SITE service processes with offline App for Microsoft Dynamics NAV

Your service orders are still being processed with pen and paper? Driving and working times are recorded manually and spare parts inventories are requested by phone? Do you want to get away from the paperwork and enable your technicians to have all necessary information at their fingertips – regardless of their internet connection?

Our customer Noesse Datentechnik, a German IT system integrator, had a similar experience. Read here how Noesse benefits from the digitization of its service processes with the offline capable Anveo Mobile App.

Individual article card with all relevant information

Reference Report: Anveo Service App for Noesse Datentechnik

With its Managed Print Services division, Noesse offers itscustomers the possibility of a tailor-made printer and copier infrastructure. If the devices do not work properly, a corresponding service ticket is created in Microsoft Dynamics NAV by the dispatcher.

For this pupose, Noesse uses SITE, an all-in-one solution from Singhammer, which is specially adapted to the business processes of medium-sized IT companies.

Before Anveo was implemented, the service technicians received their orders in printed form, processed them in handwritten form on site at the customer and later brought them back to the office where the data was entered manually in Microsoft Dynamics NAV. This led to delayed information transmission and a high time requirement in the post-processing.

In order to optimize these workflows, Noesse was looking for a solution that would enable SITE to be used offline as well.

SITE Hardware Change Card with service task information and time recording

SITE Hardware Change Card with diagnostic comments and customer signature

SITE Hardware Change Card with diagnostic comments and customer signature

Learn more about Anveo Mobile App in our next webinar

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