We offer detailed documentation and valuable articles on installation and configuration for our Anveo product family in our Knowledge Base. You will also find an overview “How do I prepare a support request?” there.
If you have questions about our products or need support, you can also directly use our contact form below. You can specify the range of your question by choosing the product and the application area.
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ANVEO LICENSE
Knowledge Base
Please have a look at our valuable articles in our Knowledge Base.
Contact us
Sales Team
E-mail: [email protected]
Phone: +49 (0)40 211 078 100 or +49 (0)40 432 824 686
Technical Support Anveo Mobile App, Microsoft PowerApps and Anveo Web Portal
E-mail: [email protected]
Phone: +49 (0)40 211 078 101 or +49 (0)40 432 824 687
Technical Support Anveo EDI Connect
E-mail: [email protected]
Phone: +49 (0)40 211 078 102 or +49 (0)40 432 824 689
The support teams can be reached between 9 am and 5 pm CET/CEST.
Address
Anveo Group
conion media GmbH
Fruchtallee 23a
20259 Hamburg
Germany
Service Level Agreement
Anveo offers various service packages for Microsoft Dynamics 365 Business Central users and Anveo Partners to support product launches and support. These can be found in the respective price lists, which can be requested at [email protected] or +49 (0)40 211 078 100. Anveo focuses on training Anveo partners, who primarily provide first-level support for Microsoft Dynamics users. Second level support and training are available at the above contact details. The response time for inquiries is usually 24 hours on official working days (Mondays to Fridays, excluding Saturdays) in Germany. The support teams can be reached between 9 am and 5 pm CET/CEST. A solution time cannot be guaranteed. Requests for larger services such as training or implementation require prior, binding scheduling.