Anveo Mobile App for Service Technicians

The Anveo Mobile Service App allows your service technicians a quick and easy access to all relevant data from Microsoft Dynamics 365 Business Central (formerly Dynamics NAV / Navision). The user interface and functionality of the Anveo Mobile device are configured to the working processes of your service technician. With just a few mouse clicks the layout and processes can be quickly defined in Microsoft Dynamics.

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You can find the Anveo Mobile App in Google Play and in the App Store, just search for “Anveo Mobile”.

Anveo Service App:

› My Service Orders
Create a service order in Dynamics and sent it to your service technicians.

› At the Customer Site
Time Entry, Service Item Details, Service Tasks and Dictionaries, Take a Photo, Add Items, Finish Service Order

› Always Ready-to-Use
Work Offline, Synchronization, Print Service Report

My Service Orders

Creating a service order in Dynamics

The dispatcher creates a new service job or adds an existing order for the customer at office headquarters. Then the ticket is sent to a service technician with the expected time requirement. This assignment can also be done through a graphical user interface from third party software.

Synchronization with the mobile device

As the service technician is en route, he synchronizes the Anveo Mobile Service App installed on his tablet or smartphone with with Dynamics 365 BC (formerly Dynamics NAV). Immediately the technician can view the newly assigned service order under “My service order”.

Use functions of the mobile device

In the service order, the service technician can easily start navigating to the site of the service order. Should there be a delay, the technician can easily call the customer with just a click from the Anveo Mobile Service App, or compose an email to the customer.

Adaptation to the operation

The Anveo Mobile App Service assists the service technician in his daily work. The service technician can set the status to “drive” in the service order itself. The time required for place of action is automatically detected and registered in the service order.

At the Customer Site

Start of Work

Upon arrival the service technician will click that travel time is completed and service work has begun. Any breaks can be documented digitally in the Anveo Mobile Service App. The actual time required for the service order is captured.

Documents and Photos

In Dynamics stored documents and images are available for your service technician in the Anveo Mobile Service App. The service technician can document his work with photos, which can be edited directly in the Anveo Mobile Service App to highlight any details. Created photos or documents are available after synchronization in Dynamics 365 Business Central (formerly Dynamics NAV / Navision).

Service Item

The service technician receives all the details of the serviceable item as well as additional information about the job and customer. Changes that the service technician can make are determined at company headquarters in Dynamics.

Service Tasks and Dictionaries

To support your service technician service tasks can be pre-set in Dynamics. These service tasks give step by step instructions of the work to be carried out. Dictionaries are available for easy detection of long texts via smartphone and tablet PC.

Add Items

The Anveo Mobile Service App provides your service technician a quick way to add new items when replacing an item or adding a part to a service order. The new item can be selected in a concise list or be captured using the barcode scanner of the mobile device. Set the quantity easily by buttons. The service technician can create a photo for documentation and assign it to the item.

Complete Service Order

The technician can log completion of service work with one click. The actual time required for the service order is captured and automatically added to the service order. With the client signature on the mobile device the Anveo Mobile Service App automatically sets the status of the service order as completed. After re-synchronization, the data is available in Dynamics. The service technician is ready to begin the next order.

Always Ready-to-Use

Work Offline

The Anveo Mobile App makes your Microsoft Dynamics completely offline-capable: Access to data is always available regardless of network coverage. The changed data is synchronized with an existing Internet connection with Microsoft Dynamics.

Synchronization

During synchronization of the mobile device with Dynamics 365 BC (formerly Dynamics NAV) only the changed and new data is synchronized. So, the transferred data volume is manageable and can be done even with slower internet connections.

Functions of the Mobile Device

The Anveo Mobile Service App interacts with a variety of functions on your mobile device. For example, you can write e-mails, make phone calls, use navigation and capture photos. You can also use the camera of your mobile device as a barcode or QR scanner to capture items based on their barcodes.

Print Service Report Offline

With the Anveo Mobile Service App you can create any service report offline and print it directly on premise. The integrated PDF library allows a flexible layout including service tasks, company logo as well as used items. All devices which can print PDF documents to a local printer are supported.

Learn More

App Features

Digitale signature capture, painting tool and printing… Anveo provides a lot of features.

Build Your Own App

Anveo provides a flexible configuration. Build your own app in Microsoft Dynamics.

Experience Anveo Mobile App

Sebastian Finck · Europe
Send a Message
+49 (0)40 211 078 100

Carolin Gudat · North America
Send a Message
+1 813 448 7617

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