Noesse Datentechnik is an IT system integrator based in Leverkusen, Germany. With its Managed Print Services division, Noesse offers its customers the possibility of a tailor-made printer and copier infrastructure.
If the devices do not work properly, a corresponding service ticket is created in Microsoft Dynamics NAV by the dispatcher. For this pupose, Nösse uses SITE, an all-in-one solution from Singhammer, which is specially adapted to the business processes of medium-sized IT companies.
Before the introduction of Anveo, the technicians had to pick up their orders in printed form. Once at the service location, diagnostic notes, spare parts as well as travel and working hours were written down by hand and finally signed by the customer. Only when the technician was back in the office, the completed order documents were returned to the dispatcher and entered manually in Microsoft Dynamics NAV. This procedure was time-consuming and prone to typing errors.
Noesse was looking for a mobile solution to digitize the service processes. The following points were particularly important in the decision-making process:
Daniel Treutel, Managed Print Services Technician at Noesse, remembers: “For the Anveo project, we have assigned an external developer. He was able to quickly familiarize himself with the Anveo software. The training requirement was minimal. This allowed us to configure and customize the app within a very short period of time, which had a very positive effect on the duration of the project.”
Individual article card with all relevant information for Noesse’s service technicians
Individual item overview with detailed information on the item stock in the technician’s vehicle
The requirements defined by Noesse were implemented in cooperation with Anveo and an external programmer within two weeks. Subsequently, a detailed test by a key user was carried out, which resulted in further minor adjustments. Three weeks later, Noesse was already able to go live.
“The fast implementation really impressed us. With Anveo, we were able to make SITE available offline and simply roll out our entire service processes to our mobile phones. The cooperation with Anveo has also always been very good. Even with complex problems, we received quick and reliable help”, says Mr. Treutel.
Two years later, a new version of NAV was released and the app was then extended again with additional functionalities that were requested by the optimized processes.
With Anveo, Noesse’s technicians can now receive their service tickets directly from the Microsoft Dynamics NAV system on their mobile phones, process service orders and synchronize the resulting information back in real time.
The Anveo Mobile App is a great benefit for me as a user. You always have all the information at hand, regardless of your internet connection, and there is no need for paperwork. This also makes a much more professional impression on the customer.
In addition, service planning was simplified for the dispatching team and the time required for manual post-processing was significantly reduced. For the future, some additional functional enhancements are planned. “We have so many ideas for further optimizations and the nice thing about Anveo is that these can be implemented easily and individually”, concludes Mr. Treutel.
SITE Hardware Change Card with general service task information and time recording possibility
SITE Hardware Change Card with diagnostic comments and customer signature
